Relais Santa Croce - Florence

Via Ghibellina 87, Florence, Italy, 50122show map
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Rooms and Guests
2Guests1room
Highlights
8
SuperbBased on  44 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Italy

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Overview

The deluxe Relais Santa Croce Hotel with a swimming pool, a library and a tennis court is a nice place to stay in Florence on holiday. Featuring classic architecture, the hotel is welcoming guests since 1700.

A central setting offers an easy access to Palazzo Pitti in a 15-minute walking distance. The property is set a 10-minute stroll from Florence center.

This hotel is placed in Palazzo Pitti district, known for a museum, an art gallery and a basilica.

There is Santa Maria Novella train station nearby. Relais Santa Croce Hotel is 15 minutes’ drive away from Peretola airport.

Rooms

Staying in one of the hotel’s 24 contemporary rooms, guests will enjoy a beautiful view over the garden and make use of a mini bar, climate control, a personal safe, coffee/tea makers and large windows. Guests can also use a microwave, a dishwasher and a fridge.

Eat & Drink

A fine selection of regional dishes is served at the 24-hour restaurant. The venue is set next to a bus stop and 100 meters from Trattoria Osteria Da Que' Ganzi and Viktoria Lounge Bar with a broad selection of dishes.

Services

Guests can rent bicycles and cars at the hotel.

Relax

A wellness centre, a steam room and a sauna as well as Turkish bath and massage are available to guests on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible at a location nearby at EUR 45 per day.

Year renovated:   2009.  Number of rooms:   24.

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Facilities
Wi-Fi
Parking

EUR 45 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Exercise gym

Swimming pool

Indoor swimming pool

Sports & Fitness

  • Exercise gym
  • Cycling
  • Tennis court

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Snack bar
  • Bar/ Lounge area
  • Dinner
  • Coffee/Tea in lobby
  • Catering service
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Secretarial service
  • Microphone
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • DVDs/ Videos for children
  • Kids club

Spa & Leisure

  • Indoor swimming pool
  • Entertainment
  • Garden area
  • Leisure/ TV room
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Landscape view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Paid films
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
PetsPets are allowed on request.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Santa CroceSanta Croce400 ft
Duomo - S.Maria del Fiore -Duomo - S.Maria del Fiore -2000 ft
Strozzi PalaceStrozzi Palace2700 ft
CHIESA SANTA CROCECHIESA SANTA CROCE400 ft
Piazzale MiquelangeloPiazzale Miquelangelo2700 ft
Il Duomo (Santa Maria del Fiore)Il Duomo (Santa Maria del Fiore)2000 ft
Galleria degli UffiziGalleria degli Uffizi1700 ft
UffiziUffizi1700 ft
Accademia GalleryAccademia Gallery2700 ft
Piazza della SignoriaPiazza della Signoria1800 ftPiazza della Signoria, Florence
Palazzo Vecchio Palazzo Vecchio 1700 ftPiazza della Signoria
Ponte VecchioPonte Vecchio2500 ftVia Por Santa Maria Via Guicciardini
Piazzale MichelangeloPiazzale Michelangelo2700 ftViale Michelangelo
Santa Maria Maggiore Santa Maria Maggiore 2700 ftPiazza Santa Maria Maggiore
Via Maggio Via Maggio 2700 ft FlorenceItaly
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Enoteca PinchiorriEnoteca Pinchiorri100 ftvia Ghibellina, 87
trattoria pallottinotrattoria pallottino600 ftvia isola delle stinche 1r
La MaremmaLa Maremma200 ftVia Verdi 16/r
SalamancaSalamanca200 ftVia Ghibellina, 80r
Trattoria Osteria Da Que' GanziTrattoria Osteria Da Que' Ganzi400 ftVia Ghibellina 70/rosso
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Santa Maria NovellaSanta Maria Novella3700 ft
Basilica of San LorenzoBasilica of San Lorenzo4600 ft
Officina Profumo Farmaceutica di Santa Maria NovellaOfficina Profumo Farmaceutica di Santa Maria Novella3700 ft
Santa Maria Novella Train StationSanta Maria Novella Train Station4000 ft
Campo di Marte StationCampo di Marte Station4300 ft
Palazzo dei CongressiPalazzo dei Congressi4600 ft
Pitti PalacePitti Palace3700 ft
Museum of Natural HistoryMuseum of Natural History4300 ft
Salvatore Ferragamo MuseumSalvatore Ferragamo Museum1.8 mi
Via FaenzaVia Faenza3600 ft FlorenceItaly
OgnissantiOgnissanti4500 ftPiazza Ognissanti
Boboli GardensBoboli Gardens4600 ftPiazza de' Pitti
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Getting around
Airports
Peretola (FLR)4.0 mi
Lucca (LCV)34.3 mi
Train
Santa Maria Novella Train Station4300 ft
Bus
Bus stop400 ft
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Reviews
8.4
SuperbBased on  44  reviews

Rating by category:

8.0
Location
10.0
Service
10.0
Dining
  • 3.8
    Guest rating

    Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold. The level of service lousy. Dinner, which we booked in the room, was inedible. Tableware does not provide. There were no napkins, salt, pepper, bread plates, glasses.Meat filed burned. Had to return all the dishes and wait for a replacement. We were particularly struck by the ratio of managers. First they tried to describe that usually all customers like that kind of food and such a service, then replaced the food and excluded the cost of the dinner from the bill. None of the leaders of the hotel did not apologize for poor service and rudeness of its staff.Manager, grinned in the face when we came to her with requests. As a result, the hotel twice withdrew money from our credit card. Duty manager promised to abolish the extra credit card transaction and return the money for one night stay at the hotel. The promise was not fulfilled.

  • 8.2
    Fabulous

    Very friendly and helpful staff. Personal greeting at door when not even checked in yet. Easy walking distance to reach center of city.

    Hotel itself needs some updating. Not ideal for travelers with disabilities, or a lot of luggage, as there are many steps in this villa, although there is an elevator, one still needs to climb a few steps to reach it.

  • 10.0
    Exclusive

    1-high quality and luxury in every detail. 2-location (very close to the Uffizi Museum, Duomo and Ponte Vechio) 3-hospitality of the staff

  • 8.2
    Fabulous

    Very nice staff, good breakfest, nice athmosphere

    No gym facilities in a 5 star luxury hotel????

  • 7.8
    Fabulous

    Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings.

    Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.

  • 9.2
    Superb

    Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.

  • 9.6
    Exclusive

    Luxury accommodations and staff

  • 10.0
    Exclusive

    Absolutt alt var glimrende.

  • 6.6
    Good

    Cet hotel est situe dans un ancien palais florentin ce qui lui donne toute son authenticite et tout son charme.

    Cet hotel manque d'ambiance et d'atmosphere chaleureuse. Il n'y a pas de musique d'ambiance. Le bar et le salon sont trop impersonnels.

  • 7.8
    Fabulous

    Essentiellement sa situation dans le centre de Florence et lescommodités d'un hotel de luxe en particulier pour le parking impossible à trouver à cet endroit

    Le prix exorbitant des chambres ,la mesquinerie de ne pas inclure dans un tel tarif un petit dejeuner- plutôt ordinaire d'ailleurs!et le supplement demandé pour le servir en chambre! Le coté tres moderne un peu impersonnel des chambres qui pourraient se retrouver dans tous les hotels de luxe du monde sans vraie specificité ,on attendait mieux d'un "palais florentin" et surtout d'un "relais et chateaux" .Surtout nous avons eu la sensation d'uneconfusion -peut-être délibérément entretenue?- Entre le restaurant de l'hotel situé au 1er étage et celui du rez-de- chaussee :enoteca internazionale-du signor Pinchiero qui pratique des tarifs sur les vins totalement extravagants -c e qui pour des amateurs de bon vin comme nous a litteralement gache notre soirée et le repas dont nous nous faisions une joie le soir dans la cour intérireure!nous avons eu l'impression d'être pris pour des "pigeons" pour rester dans des termes corrects!Il parait important de demander aux charmantes personnes de l'accueil de bien souligner la difference entre les 2 lieux de restauration de cet hotel!

  • 9.6
    Exclusive

    la qualité de la réception et du service. la gastronomie et le service

    chambre confortable, mais légèrement décevante par apport a ce lieux exeptionnel

  • 10.0
    Exclusive

    L'ensemble était très satisfaisant, très proche de l'excellence. Ce fut un séjour délicieux

    Nous avons pris un repas du soir, qui n'était que moyen

  • 8.2
    Fabulous

    Ein sehr schönes, gut gelegenes Hotel mit allem, was sich der anspruchsvolle Reisende so vorstellt. Das Santa Croce ist nicht nur ein Hotel, sondern eine kleinere, überschaubare Boutique. Noch schöner: Im Parterre gibt's ein zwar sündhaft teures, aber sagenhaft gutes Restaurant, das zwar nicht zum Hotel gehört, aber wer hat schon Einwände, wenn nach der Mahlzeit nur zwei Trepen höher das Schlafzimmer winkt? Eben.

    Keinerlei Einwände!

  • 8.8
    Superb

    Colazione totalmente insufficiente e non pronta all'orario stabilito, assolutamente non al livello dell'hotel

  • 6.2
    Good

    Antike kombiniert mit modernem Design

    Nicht modernisierte Zimmer

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Highlights
8
SuperbBased on  44 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Italy

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Peretola (FLR)4.0 mi
Lucca (LCV)34.3 mi
Train
Santa Maria Novella Train Station4300 ft
Bus
Bus stop400 ft
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
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